Macil Group Pty Ltd

Who We Are Open or Close

Macil Group provides highly specialised investigation services to the corporate, insurance, legal and government sectors.

With over 20 years experience in the investigation and insurance industry and drawing on a strong background in claims management and Occupational Health & Safety, Macil Group are able to provide tailored investigation services that display a solid understanding of our clients’ business and needs.

Our services include Loss Adjusting, factual and surveillance investigations into liability claims and litigated matters, in both general insurance and WorkCover. We also offer litigation support services including Process Serving and Witness Locations. Our range of services encapsulate investigations into property damages, personal injuries, statutory benefits and common law claims.

Our team of investigators are highly experienced and adhere to the highest professional and ethical standards. In accordance with the industry Code of Conduct, our investigators conduct themselves with proper regard to the law, our clients and any third party with whom they have dealings.

Macil Group are government licensed investigators and members of:

• The Association of Investigators & Security Professionals

• The Australian & New Zealand Institute of Insurance and Finance

• Australian Institute of Professional Investigators

• World Association of Detectives

• Council of International Investigators
Our Values Open or Close

Our clients are our priority

• We listen carefully to understand our client’s business goals and needs

• We are committed to being responsive and proactive

• We deliver our services with enthusiasm and passion

• We work together to achieve excellent results

We are passionate about achieving excellence

• We are accountable for the work we do and the manner in which we set out to undertake that work

• We show personal pride in the work we do

• We are committed to delivering excellent investigations at all times

• We learn from our experiences and continually strive to improve and welcome ideas and feedback

We work with respect and integrity

• We conduct ourselves with professional integrity at all times

• We have regard to the industry Code of Conduct

• We conduct ourselves with professional courtesy, compassion and empathy

• We respect each other’s views and ideas
Expertise Open or Close

Macil Group provides both factual and surveillance investigations into key areas of the insurance industry, both in the public and private sectors.

WORKCOVER

Macil Group draws extensively on its experience in the WorkCover jurisdiction, having worked with key stakeholders including WorkSafe, its authorised insurers, employers and legal service providers. We have a solid understanding of current legislation and we keep informed of legislation and policy changes, to ensure that we are in a position to deliver quality work to our clients.

We understand that insurers and legal service providers work to tight schedules within which to make determinations. As such our internal policies and procedures which are adhered to by all staff, ensure that our reports are delivered on time and are highly relevant to key liability issues, or issues in dispute. This applies to all claims, but in particular to complex claims such as stress and common law.

Macil Group investigators conduct themselves at all times with regard to legislative requirements and the industry Code of Conduct

GENERAL INSURANCE – PUBLIC & PRODUCTS LIABILITY

Public liability factual investigations and loss adjustment require thorough and accurate investigations as early as practicable. Macil Group understands that contemporaneous evidence is the most persuasive and effective evidence.

As such our investigators and adjustors are provided with a comprehensive brief of instructions, which set out the nature of the claim, the legal issues and key common law principles; together with a list of interview questions for relevant witnesses, which address issues of liability and quantum.

Whilst not all claims will give rise to litigation, thorough investigations into the key issues will ensure that sound decision making is achieved in the early stages of a claim. In the event litigation follows, our clients will have been provided with a thorough and accurate investigation report and able to make early decisions on liability, negligence and quantum.

WORKPLACE BULLYING, HARASSMENT & DISCRIMINATION

Macil Group offers a wide range of investigation services ranging from informal complaints to more complex and formal investigations. Our aim is to assist you in managing, bullying, harassment and discrimination complaints in order to reduce the risk of claims escalating, by intervening in the early stages and providing efficient, in-depth and independent investigations when it is necessary.

DUE DILIGENCE

Comprehensive due diligence is critical to mitigating risk, but it can be costly and time-consuming to conduct the company and individual background checks you need to uncover potentially damaging roadblocks in your business relationships. To help you reduce risk and enable smarter decision making that leads to solid partnerships and growth, Macil Group offers a number of background screening services that allow you to thoroughly evaluate Owners, Directors key personnel and the companies with which you do business.

LITIGATION SUPPORT

At Macil Group we understand that each firm may have different requirements in litigation support. We provide professional and cost-effective litigation support services to insurance industries and law firms. We offer a wide range of confidential litigation support services, including pre-trial investigation, statement taking, skip tracing and process service.
Services Open or Close

Our range of services encapsulate investigations into property damages, personal injuries, statutory benefits and common law claims.

FACTUAL INVESTIGATIONS

At Macil Group we understand the importance of providing a thorough fact based report to our clients in a timely and professional manner. As both the legal and commercial issues surrounding each matter can be complex, we formulate a detailed plan and strategy, to ensure our investigators are as efficient and effective as possible.

We have an experienced team of investigators from backgrounds in areas such as Law, Insurance, OH&S, Human Resources, Engineering, Occupational Hygiene, Education, EPA, Government and Police.

WORKPLACE INVESTIGATIONS

Macil Group ensures that workplace investigations are conducted fairly and thoroughly in order to achieve the most successful outcome of a claim. We provide you with the crucial information needed, during the decision making process in order to promote good employee relations as well as a team synergy.

SURVEILLANCE INVESTIGATION

At Macil Group we strive to provide you with surveillance services which are tailored to your needs.

We utilize the latest state of the art technology, in order to obtain the best quality video footage and photographs. We provide our clients with regular updates throughout the course of all investigations to ensure that we achieve results, in line with your expectations.

DUE DILIGENCE

Our reports begin with a risk table which summarizes important information for quick comprehension. Information is presented in a structured and logical format so that it is easy to navigate and digest. We clearly identify and provide links to enable the reader to drill into the source of information.

We can undertaken due diligence checks in a range areas including; confirmation of identity, credit history, financial performance history, company and business affiliations, property ownership, caveats/encumberments, lien filings, civil court history, personal property securities register, social media profiling.

LOSS ADJUSTING

Macil Group has both the experience and expertise to deliver the service you need when it comes to loss adjustment. In combining our technical expertise with our extensive experience we are able to quickly determine the cause, assess the situation and provide solutions tailored to individual losses for specific cases.

Our team works seamlessly with experts in other areas of business, collaborating with experts in the areas of Forensic Accounting, Engineering, Surveyors, Arson, Geotechnical and other professionals, to provide specialist knowledge on more intricate claims.

PROCESS SERVING

Macil Group provide service to all Australian jurisdictions at the highest standards pursuant to the rules of procedure. Whether the service is personal, or addressed to a business, our process servers are professional and well presented.

We are also able to prepare affidavits of service as we have an in-house Counsel to ensure all affidavits are sworn in a timely manner. We offer progress reports on all subpoenas via email or phone and we have complete confidence in our ability to provide prompt and cost efficient services, without compromising quality.
Our PeopleOpen or Close

All Macil staff are specialists in their chosen fields and bring a unique set of skills and expertise and a desire to work in the investigation industry. Macil aims to provide a work environment that is empowering, inspiring and motivational
We have in place formal instructions and comprehensive quality processes, aimed at providing professional, accurate and relevant investigations.

Director

David MacLeod

Dip OHS

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David MacLeod is the founder and director of Macil Group, with over 20 years experience in the Insurance and Investigation industry. He oversees all lines of business at Macil Group.

David holds a Diploma of Science – Occupational Heath & Safety, Certificate IV in Investigative Services, Certificate IV in Risk Management & Security and is a qualified Trainer and Auditor. He has worked in all facets of the industry and closely with many legal practitioners, within the WorkSafe appointed panel firms.
He has also presented to various industry groups/interested parties on surveillance and factual investigations.

David is a board member of the Council of International Investigators, a member of the Australian & New Zealand Institute of Insurance and Finance and the Association of Investigators and Security Professionals.

Relationship Manager

Siham Psaila

CPM AMI

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Siham Psaila has over twelve years’ experience in the insurance industry in claims management roles, specialising in personal injuries.

She joined the investigation industry in 1998 and has gained extensive knowledge as an industry professional, bringing with her valuable insight into the industry and a competitive edge.

Siham brings a wealth of experience to her role as Client Relationship Manager and believes mutual involvement to be truly beneficial. Siham makes it her priority to understand our clients and their individual needs. She is a professional marketer recognised by her peers for her extensive experience and formal qualifications.

Legal Counsel

Monika Smith

BA/LLB

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Monika Smith has over 15 years experience as a senior legal practitioner, having worked at Slater & Gordon, Mills Oakley Lawyers and Wisewoulds.
She has acted for plaintiffs, WorkSafe Victoria and self-insurers, specialising in the areas of asbestos litigation, public liability and workers’ compensation.

Monika is highly regarded by peers and clients for her skills in litigation, witness location and information gathering.

Monika provides instructions to investigators regarding the legal issues which their inquires must encompass, ensuring a high standard of report is ultimately provided to our clients.

Investigations Manager

Simon Barry

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Simon Barry has over 17 years experience in the Insurance industry, having worked at various leading Insurers. He has performed largely senior roles as a Team Leader and Technical Manager for the past 8 years, specializing in workers compensation and personal injury matters.

Simon is responsible for overseeing all investigations including allocations, and quality assurance, to ensure Macil Group continues to provide the highest standards of service deliverables to our clients.

Investigations Advisor

Robyn Jakobovic

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Robyn Jakobovic has over 20 years workers’ compensation industry experience having worked with an Insurer and various employers within the Defence, Manufacturing and HealthCare sectors. More recently, Robyn has fulfilled the role of National Workers’ Compensation Manager for the past 7 years, specializing in legal compliance, workers compensation and personal injury matters.

Robyn is responsible for providing support to all investigations including allocations, and quality assurance, to ensure Macil Group continues to provide the highest standards of service deliverables to our clients.

Document Service Coordinator

Eve Atkinson

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Eve holds an Advanced Diploma of Library / Information Services and is responsible for overseeing all process serving documents, including allocating subpoenas and completing affidavits.

She is highly regarded by our clients for her consistently high standards.
With her attention to detail we are able to ensure that all affidavits are returned without delay.
Privacy Open or Close

PURPOSE

Macil Group Pty Ltd is committed to protecting the privacy of all personal information that we collect.

We are bound by the Privacy Act 1988 and our commitment to protecting privacy is reflected in our privacy policy which governs the way we collect, use, store, disclose and dispose of personal information.

Personal Information is defined within the Act as “information or an opinion (including information forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.

COLLECTION OF PERSONAL INFORMATION

We will only collect personal information in direct relation to our business requirements.

For example, if information is gathered during our investigation of an insurance claim, this information will be used only to complete the claims transaction. When required, we will advise the purpose of collecting the information and allow access to the information on request.

USE AND DISCLOSURE OF PERSONAL INFORMATION

We will not use personal information for any purpose other than that for which it was collected, intended, and we will not disclose the personal information to any other party not connected to this purpose without consent other than in accordance with the National Privacy Principles.

In the normal course of our business, personal information is disclosed to insurers and their legal representatives who also hold personal information on secured databases and do not use or disclose that personal information.

QUALITY OF, AND ACCESS TO, PERSONAL INFORMATION

We will take reasonable steps to ensure that the personal information we collect is accurate, complete and up to date and, when inappropriate, we will allow an individual access to correct their personal information on request in accordance with the National Privacy Principles.

SECURITY OF PERSONAL INFORMATION

We will take reasonable steps to ensure that the personal information we collect is protected from misuse, loss, unauthorized access, modification, or disclosure.

Our computer systems are all protected to prevent unauthorized access to information. Only those staff with the relevant authority may gain access to this information. All staff are issued with confidential passwords, and can only access information relevant to their duties.

Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.

COMPLIANCE BY MACIL GROUP PTY LTD STAFF

Our staff and investigators accept the responsibilities presented by this Privacy legislation, and receive regular training on relevant privacy issues and their implications to the investigation process.

Macil Group Pty Ltd has a strong commitment to the protection of peoples’ privacy and this forms part of our philosophy and culture in the way we conduct client investigations.

FURTHER INFORMATION

If you have any inquiries regarding our compliance or would like to know more about the way Macil Group Pty Ltd manages personal information, please contact :

The Privacy Officer
Macil Group Pty Ltd
GPO Box 451, Melbourne VIC 3001
Email: info@macil.com.au

Further information can be viewed at the Privacy Commissioner’s website at www.privacy.gov.au